RJ Jewelers, located at 217 Grant Ave, Auburn, NY 13021, is a premier destination for those seeking custom engagement ring creation and exceptional customer service. With over 30 years in business, this family-owned jewelry store has built a strong reputation in Cayuga County for its extensive selection of high-quality jewelry, including engagement rings. The knowledgeable staff, led by the owner Bob, is committed to providing personalized service and ensuring each client feels valued.

With a total of 126 reviews analyzed, the sentiment regarding RJ Jewelers is overwhelmingly positive, with an estimated 95% of reviews reflecting a favorable experience. Customers frequently praise the friendly and attentive service, with many mentioning the helpfulness and expertise of the team. They highlight the beautiful selections available and the reasonable pricing provided. Some reviews suggest an area for improvement, primarily focusing on a desire for a lifetime stone guarantee, which a few customers feel would enhance the service.

Operating hours for RJ Jewelers are as follows:

| Day | Hours |
|-----------|------------------|
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
| Monday | Closed |

Staff members acknowledged in the reviews include Bob and Amanda, known for their professionalism and friendliness.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 3%
Negative: 2%

Best Review:
A customer named Dana praised the amazing customer service, noting the pleasant staff and beautiful inventory available at RJ Jewelers, making it a favored destination for jewelry shopping.

Worst Review:
Brittany expressed disappointment regarding the absence of a lifetime stone guarantee, which she believed would enhance their service offerings.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.