West & Company Diamonds, located at 10 Genesee Street, Auburn, NY 13021, operates under the skilled leadership of owner David Nytch, a nationally recognized jewelry designer. This esteemed jeweler specializes in creating custom engagement rings and offers a broad range of high-quality jewelry services, including jewelry repair, resizing, and customization. With their dedication to customer service, the knowledgeable staff at West & Company ensures a welcoming experience for clients seeking the perfect symbol of love for their special moments.

The store has garnered a total of 139 reviews, demonstrating a strong reputation within the community. Customer feedback predominantly reflects positive sentiments about the personalized service and craftsmanship, with patrons highlighting the friendly and professional demeanor of the staff, while few reviews pointed out concerns with pricing discrepancies.

Overall Sentiment from Online Customer Reviews:
Positive: 92%
Neutral: 5%
Negative: 3%

Best Review:
Teresa praised the extremely helpful staff for assisting her in finding the perfect gift, noting their attentive service and expertise in jewelry selection.

Worst Review:
Richard expressed disappointment over an unexpected price increase during a watch repair service, finding it odd yet appreciated the store's beautiful inventory.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| **Hours** | |
|---------------|-----------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

**Staff**: David Nytch