Rogers & Hollands Jewelers, located at 4999 Old Orchard Center Ste A18, Westfield Old Orchard, Skokie, IL 60077, is a notable jewelry provider in Cook County, specializing in engagement ring creation and exceptional customer service. The store operates Monday to Wednesday from 10:00 AM to 7:00 PM, Thursday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. For inquiries, you can reach them at (847) 329-7200.

The talented staff, including highly praised individuals such as Ryan and Adam, are known for providing personalized services in engagement ring design, ensuring customers feel supported throughout the selection process. Many reviewers highlight the jewelers' willingness to accommodate requests, customize designs, and provide thorough diamond education, enhancing the shopping experience.

Despite positive experiences, some customers have reported issues with repairs and customer service responsiveness. Reviews often mention that while the staff is friendly, there have been incidents of miscommunication regarding timelines for repairs, leading to frustration. Overall, the sentiment surrounding the store appears mixed.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review:
A customer praised the supportive service provided by Ryan, highlighting the thorough guidance during the engagement ring selection process, which made their experience enjoyable and memorable.

Worst Review:
A reviewer expressed dissatisfaction regarding a lengthy repair process for a gemstone ring, describing poor communication and follow-up, leading to disappointment in customer service.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Opening Hours |
|-----------|----------------------------|
| Monday | 10:00 AM - 7:00 PM |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 7:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

Staff members mentioned: Ryan, Adam.