Shephard Manufacturing Jewelers is a distinguished jeweler located at 501 N Santa Cruz Ave #4, Los Gatos, CA 95030, serving Santa Clara County. Known for their exceptional engagement ring creation and personalized customer service, the jewelers, Bill and Jeff, bring years of expertise to crafting beautiful, unique pieces tailored to individual preferences. Customers frequently highlight the quality of craftsmanship and extensive knowledge in design, with a significant focus on custom jewelry and repairs.

The business has garnered a solid reputation with 78 reviews examined, showcasing an overall positive sentiment. Many reviewers commend the honest advice and competitive pricing offered, making it a trusted choice for those seeking engagement or wedding rings. The inviting atmosphere and committed service of the staff have also made a lasting impression on clientele.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 7%
Negative: 3%

Highlight reviews suggest that customers consistently praise the attention to detail and creativity shown by the jewelers. Nevertheless, a few express concerns about specific experiences, highlighting the importance of clear communication regarding jewelry alterations.

Best Review:
One customer expressed gratitude for the exceptional service and stunning custom work provided by Jeff, noting the uniqueness of the engagement ring designed, which holds great sentimental value.

Worst Review:
A reviewer recounted a troubling experience where significant alterations were made to their engagement ring without prior confirmation, leaving them dissatisfied with the outcome.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Hours of Operation**:
- Tuesday: 9:00 AM - 4:00 PM
- Wednesday: 9:00 AM - 4:00 PM
- Thursday: 9:00 AM - 4:00 PM
- Friday: 9:00 AM - 4:00 PM
- Saturday: 9:00 AM - 1:00 PM
- Monday and Sunday: Closed

Staff members mentioned include Bill Shephard and Jeff Howard.