The Yellow Brick Road, located at 59 North Santa Cruz Avenue, Suite A, Los Gatos, CA, has earned a reputation as a trusted destination for creating stunning engagement rings and quality jewelry. This local gem in Santa Clara County is celebrated for its personal touch, with owners Gary Shepcaro and Diane Disbrow taking pride in offering both fine and fashion jewelry, as well as custom designs and repair services.

Customers appreciate the welcoming atmosphere and the knowledgeable staff, often complemented by their adorable golden retrievers that add a sense of warmth to the shop. Reviewers frequently express gratitude for the patience and expertise shown by Gary and Diane, who guide clients through the engaging design process, helping them craft a piece that truly reflects individual styles and stories.

While there's a strong positive sentiment, some feedback suggests that a segment of customers has faced service discrepancies, especially regarding pricing transparency and responsiveness.

Customer Sentiment: Approximately 75% of customers are highly satisfied, while 15% have shared neutral experiences, and 10% have reported concerns.

Opening Hours:

Monday: Closed
Tuesday to Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Best Review: Emily expressed her delight in the friendly staff and exceptional service, recalling how they took the time to accommodate her budget while helping her find the perfect wedding rings.

Worst Review: Mylene voiced her disappointment over an unpleasant experience regarding unexpected repair costs, feeling that the service was not backed by appropriate customer support.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.