South Shore Diamond Exchange is a reputable jewelry store located at 125 Church St, Unit 40-50, Pembroke, MA 02359, known for its exceptional engagement ring creation services. The store has garnered a solid reputation, boasting a total of 201 reviews, with a blend of positive and negative feedback.

Customers appreciate the knowledgeable and friendly staff, such as Rob Rose and Courtney Bowman, who are dedicated to helping clients find their perfect engagement rings. The store specializes in custom designs, ensuring that every piece is tailored to the individual's preferences. Many reviews highlight the attention to detail and the wide range of options available, from classic designs to modern styles, with loose diamonds that are GIA and EGL certified.

However, some negative reviews mention issues with return policies and product quality, indicating that experiences can vary. Customers have expressed dissatisfaction with certain pieces, claiming they were not as expected, leading to frustration regarding returns and exchanges.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

Best Review: Janice noted the exceptional service she received while resetting her diamond ring and wedding band, praising the staff's attentiveness and the beautiful outcome of her redesign.

Worst Review: Taylor expressed disappointment over the quality of a gold chain necklace purchased, stating it broke shortly after buying, feeling misled about its durability.

Operating Hours:
- Mon: Closed
- Tue: 10:00 AM - 6:00 PM
- Wed: 10:00 AM - 6:00 PM
- Thu: 10:00 AM - 6:00 PM
- Fri: 10:00 AM - 6:00 PM
- Sat: 10:00 AM - 5:00 PM
- Sun: Closed

Staff:
- Rob Rose
- Courtney Bowman

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.