St. Carmen Jewelers is a reputable jewelry store located at 5209 Bergenline Ave, West New York, NJ 07093, providing exceptional services, especially in engagement ring creation. With a commendable rating of 4.7 based on 99 customer reviews, the store is widely recognized for its friendly and family-oriented atmosphere. The staff are noted for their personalized service, ensuring that each customer's needs are met, which is essential when selecting such a significant piece as an engagement ring.
The store offers a variety of services, including custom engagement ring design, jewelry repair, and the sale of precious metals. Many customers appreciate the fair prices and the quality of the jewelry available, often mentioning how well they are treated by the owners, fostering a sense of trust and loyalty. This family-owned business has established a solid reputation in Hudson County for its commitment to customer satisfaction.
However, some reviews also indicate that there are occasional issues with service consistency, particularly regarding opening hours and product quality. Instances of miscommunication and dissatisfaction with specific products have been noted, highlighting areas for improvement.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Best Review:
A customer highlighted the outstanding service, good prices, and family-friendly environment at St. Carmen Jewelers, noting their long-term relationship with the store and consistent satisfaction over the years.
Worst Review:
Another review cautioned potential customers about receiving a hollow nose ring and unsatisfactory explanations from the owners, suggesting a need for improved product quality assurance.
Operating Hours:
- Tuesday: 12:00 PM - 7:30 PM
- Wednesday: 12:00 PM - 7:30 PM
- Thursday: 12:00 PM - 7:30 PM
- Friday: 12:00 PM - 7:30 PM
- Saturday: 11:30 AM - 7:30 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 12:00 PM - 7:30 PM
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 99