Swiss-American Jewelers, located at 800 Broadway Ave, Lorain, OH 44052, is renowned for its exceptional services in engagement ring creation and custom jewelry design. Operating hours are Monday to Friday from 9 AM to 5 PM and Saturday from 9 AM to 4 PM. The dedicated team, led by John Marzavas, provides personalized service, catering to the individual needs of customers looking for unique and high-quality engagement rings.

Many customers have commented on the welcoming atmosphere and the expertise of the staff, highlighting their ability to craft beautiful, one-of-a-kind pieces tailored to specific requests. The shop is also commended for its craftsmanship and the quality of materials used, making it a top choice in Lorain County for those seeking custom jewelry.

Despite an overwhelmingly positive reputation, a few negative reviews have surfaced, primarily regarding pricing and the occasional dissatisfaction with repair work, indicating that experiences may vary based on individual circumstances.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

The sentiment analysis reflects a majority of positive feedback, with customers praising the craftsmanship and customer service, while a minority express concerns over pricing and service quality.

Best Review:
Amanda highlighted the awesome service she received when her husband surprised her with a custom engagement ring. She appreciated the attentiveness in creating a matching band and noted the consistent top-notch service for ring maintenance.

Worst Review:
A customer named M K expressed frustration with their experience, describing feeling cheated after a significant sum of money was lost in the transaction.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Operating Hours |
|---------------------|
| Monday: 9 AM - 5 PM |
| Tuesday: 9 AM - 5 PM |
| Wednesday: 9 AM - 5 PM |
| Thursday: 9 AM - 5 PM |
| Friday: 9 AM - 5 PM |
| Saturday: 9 AM - 4 PM |
| Sunday: Closed |

Staff Members:
- John Marzavas