Thanh Kim Jewelry Repair, located at 2902 164th St SW, Lynnwood, WA 98087, specializes in jewelry services, particularly engagement ring creation and repair. With 119 reviews available for analysis, the general sentiment from customers reflects a mixture of positivity and criticism.
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
Positive reviews often highlight the friendly and helpful staff, noting that the store provides a broad range of jewelry services, making it a convenient choice for those seeking engagement rings. Reviews also note that the ambiance of the store is pleasant, and it often has a well-stocked inventory.
However, some negative feedback points to issues with customer service, reporting that certain staff members were not attentive or polite during the engagement ring selection process. Customers have expressed frustration with delays in service or lack of product knowledge from some employees.
Best Review:
A customer praised the helpfulness and friendliness of the staff at Thanh Kim Jewelry Repair, noting their expertise in creating beautiful engagement rings and their ability to assist customers throughout the entire selection process.
Worst Review:
Another customer expressed disappointment with the service received, indicating that they felt overlooked and unappreciated while waiting for assistance with their engagement ring choice, citing concerns about a staff member's lack of attentiveness.
Operating Hours:
- Mon: 6:00 AM - 10:00 PM
- Tue: 6:00 AM - 10:00 PM
- Wed: 6:00 AM - 10:00 PM
- Thu: 6:00 AM - 10:00 PM
- Fri: 6:00 AM - 10:00 PM
- Sat: Closed
- Sun: Closed
Staff Members Mentioned:
No specific staff members were mentioned in the reviews.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 119