Zales Jewelers, located in Alderwood Mall at 3000 184th St SW, Ste. 220, Lynnwood, WA 98037-4718, offers a broad range of jewelry services specializing in engagement ring creation. With a phone number of (425) 771-7525, the store operates during the following hours:

| Day | Hours |
|-----------|-------------------|
| Thursday | 11:00 AM - 8:00 PM|
| Friday | 10:00 AM - 8:00 PM|
| Saturday | 10:00 AM - 8:00 PM|
| Sunday | 11:00 AM - 7:00 PM|
| Monday | 11:00 AM - 8:00 PM|
| Tuesday | 11:00 AM - 8:00 PM|
| Wednesday | 11:00 AM - 8:00 PM|

The store prides itself on its collection of engagement rings and offers services including in-store ordering, custom jewelry creation, repairs, cleaning, and inspections. Positive reviews highlight the attentive staff, such as Nancy, who is commended for her professionalism and helpfulness. Customers appreciate the options for customizing their engagement rings and the quality of the jewelry.

However, negative feedback also exists, with customers voicing concerns about inconsistent customer service. Issues such as delays in repairs, unsatisfactory behavior from staff members, and problems with product sizing and quality have been noted.

Overall sentiment from online customer reviews:
Positive: 45%
Neutral: 10%
Negative: 45%

Best Review: A customer praised Nancy for her exceptional service, stating that she made the experience enjoyable and stress-free while assisting in finding the perfect engagement ring.

Worst Review: Another customer expressed frustration over poor service, describing an experience with rude staff and ongoing issues related to ring repairs and sizing that went unresolved for an extended period.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.