The Diamond Family is a renowned jewelry store located at 14441 Manchester Rd, Ballwin, MO 63011, with an impressive reputation for exceptional service in engagement ring creation and custom jewelry. Operating in St. Louis County, this family-owned business has been serving customers since 1978, focusing on providing a friendly, no-pressure environment where clients feel like part of the family.
The knowledgeable staff, including Mike Haddad and Alex, excel in guiding customers through the diamond selection process, ensuring that the engagement ring matches both budget and personal style. They offer a wide selection of engagement rings, custom designs, and a commitment to combining quality with service excellence. Customers frequently mention the team's attentiveness and the store's warm atmosphere, making the ring-buying experience enjoyable and memorable.
Despite the numerous positive reviews, some clients have reported dissatisfaction with repair services or specific experiences, indicating room for improvement in these areas.
Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 8%
- Negative: 2%
Best Review: A customer highlighted the diamond selection process and praised the exceptional service provided by Jonathan, who made the journey easy and enjoyable while ensuring they understood everything about their choices.
Worst Review: One reviewer expressed frustration over a jewelry repair experience, describing a lack of expertise and consistency in service, leading to dissatisfaction with the outcome.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Operating Hours |
|-----------------------|
| Monday: 12:00 PM - 6:00 PM |
| Tuesday: 10:00 AM - 6:00 PM |
| Wednesday: 10:00 AM - 6:00 PM |
| Thursday: 10:00 AM - 7:00 PM |
| Friday: 10:00 AM - 6:00 PM |
| Saturday: 10:00 AM - 3:00 PM |
| Sunday: Closed |
Staff members mentioned: Mike Haddad, Alex.
Positivity Score: 94%
Total Customer Feedback Reviewed: 1210
Store Phone Number: 6363916622