The Jewelsmith, located at 1524 N Scottsdale Rd, Tempe, AZ 85281, is a renowned family-owned jewelry store serving the Maricopa County area since 1973. With a focus on creating custom engagement rings, Jewelsmith specializes in jewelry repair and restoration services for gold, silver, and platinum pieces. Their offerings include a wide array of stunning new jewelry designs, vintage estate pieces, and authentic Native American jewelry, making them a comprehensive destination for all jewelry needs.

The team at Jewelsmith is lauded for their friendly and knowledgeable staff, including notable employees, Sue and Bridgett, who are dedicated to providing exceptional customer service. The atmosphere is described as welcoming and no-pressure, which is a plus for customers exploring engagement ring options.

However, feedback from customer reviews presents a mixed sentiment. Positive experiences highlight the quality of service and the beautiful, unique collection of jewelry. Yet, some reviews have raised concerns about pricing and customer service inconsistencies, with particular mentions of delays or misunderstandings regarding services.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

**Opening Hours:**
| Day | Hours |
|-------------|--------------------|
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 5:30 PM |
| Friday | 9:30 AM - 5:30 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |
| Monday | Closed |

**Staff Members:**
- Sue
- Bridgett

Best Review:
Jessica noted the staff's kindness and their detailed explanation regarding the care and composition of her jewelry pieces. She appreciated the honest quotes and the thorough service provided.

Worst Review:
Sandy expressed disappointment over the inefficiency and high costs of repairs, stating that she was charged for repairs that were not performed well, leading to a frustrating experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.