Unique Jewels, located at 400 W Bay Area Blvd #C, Webster, TX 77598, is a well-regarded family-owned jeweler specializing in engagement ring creation and custom jewelry solutions. The store is recognized for its exceptional customer service and personalized attention during the engagement ring selection process. Experienced staff members, including Kim and Jeffrey, guide customers through design choices, ensuring each piece reflects individual style and quality. The jeweler offers services such as custom ring design, resizing, and jewelry repairs, and operates in Harris County.
Extensive online reviews showcase a highly positive reception from customers, highlighting the supportive atmosphere and quality craftsmanship. Many clients express satisfaction with their engagement rings, particularly noting the helpfulness and expertise of the staff. While the majority of reviews are glowing, a few express concerns over responsiveness and communication delays, resulting in a balanced portrayal of the jeweler's service quality.
Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 4%
Negative: 1%
Best Review: A customer praised the exceptional service and support provided by Kim and Jeffrey during their engagement ring purchase and noted the personalized approach that made the experience memorable.
Worst Review: One customer expressed disappointment regarding a lack of follow-up communication after their inquiry about a service, feeling ignored despite the positive experience shared by others.
Opening Hours:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed
Staff members mentioned: Kim, Jeffrey
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 97%
Total Customer Feedback Reviewed: 252
Store Phone Number: 2813326552