Westgate Jewelers, located at 53 E Lehigh St, Bethlehem, PA, is a local jewelry store that has carved out a niche in the community for its engagement ring creation and repair services. Within the vibrant Lehigh County area, this shop specializes in estate jewelry, custom designs, and repairs, making it a convenient one-stop shop for those looking to craft special pieces.
The staff, including owner Laurel and her knowledgeable team, strive to help customers navigate the design process with care. Many patrons appreciate the variety of options available, noting that the team is attentive and willing to provide personal touches to ensure each piece is unique. However, it’s worth mentioning that customer feedback has been mixed. A significant portion of customers, around 70%, are pleased with their experiences, while about 20% report encountering issues, particularly with communication and service delays.
Opening Hours:
Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Best Review: Nicole praised the meticulous attention to detail and craftsmanship in refurbishing her engagement ring, expressing her satisfaction with the personalized care she received.
Worst Review: Kathy shared her disappointment with the lengthy repair process, expressing frustration over a missing item after a repair and the lack of timely communication from the staff.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 105
Store Phone Number: 6108664557