Zales Jewelers - 224 Merritt Square Mall, Merritt Island, FL
Zales Jewelers, located at 777 E Merritt Island Cswy, E11, Merritt Island, FL 32952-3576, offers a diverse range of jewelry services, with a notable emphasis on engagement ring creation. Customers have reported experiencing exceptional service from the staff, particularly highlighting the attentive approach of associates like DeeDee, Bonnie, and Myra who go above and beyond to assist in selecting and customizing engagement rings. The store's environment is described as friendly, and many clients have expressed satisfaction with the quality of their purchased jewelry.
However, there are some negative sentiments regarding customer service experiences, with a few customers feeling overlooked during visits, especially when returning items or seeking repairs. While customers have generally praised the engagement ring selection and custom options, some expressed frustration with service inconsistencies.
The store operates within Brevard County and offers a variety of services including custom jewelry creation, jewelry and watch repair, and cleaning and inspection services. With over 240 reviews found, the feedback reveals a mix of positive and critical experiences.
Overall Sentiment from Online Customer Reviews:
Positive: 72%
Neutral: 18%
Negative: 10%
Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 5:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
Staff Mentioned:
- DeeDee
- Bonnie
- Myra
Best Review:
Tammy praised the amazing service she received, stating that her experience encouraged her to return for future purchases.
Worst Review:
Bob criticized the store for their customer service practices, describing a distressing situation involving a refund and a lack of support during a personal crisis.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
