Zales Jewelers, located in Bentley Mall at 32 College Rd., Ste. 15 M, Fairbanks, AK 99701-1745, offers a comprehensive suite of services with a strong emphasis on engagement ring creation. The store is known for its elegant selection of diamond and precious jewelry, catering to a variety of styles and preferences. Customers have noted the helpful and friendly staff, which creates a welcoming atmosphere for those exploring their options for wearable expressions of love.

The range of services includes custom jewelry creation, repair services for both jewelry and watches, and inspections to maintain the beauty and integrity of their pieces. The staff at Zales are recognized for their customer service, although some reviews indicate room for improvement in responsiveness during busy times.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |

Phone: (907) 456-1829

Customer reviews reveal a balanced sentiment towards Zales Jewelers, with 47 total reviews analyzed.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Positive reviews highlight the attentive and knowledgeable staff, with customers praising their assistance in finding perfect gifts or creating custom engagement rings. Conversely, some negative feedback addresses concerns about inconsistencies in service, particularly during peak shopping times.

Best Review:
Cassie Toth expressed appreciation for the great service and quality products offered at Zales, emphasizing the pleasant shopping experience.

Worst Review:
Jamie Maynard encountered issues with customer service, feeling that the staff were unhelpful and dismissive.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.