Zales Jewelers in Bridgewater Commons offers a comprehensive selection of engagement rings and exceptional service to customers in Somerset County. Located at 400 Commons Way, Bridgewater, NJ 08807, the store has garnered attention for its knowledgeable staff and dedication to customer satisfaction. With a phone number of (908) 722-4554, Zales is recognized for its expertise in creating custom and personalized engagement rings, alongside their extensive jewelry collection.

Reviews reflect a variety of customer experiences. Positive sentiments highlight the professionalism and helpfulness of the staff, particularly noting specific employees like Hector and Raysa, who provide attentive service throughout the jewelry selection process. Customers frequently commend the store for making them feel comfortable and informed while shopping for significant purchases like engagement rings.

On the contrary, some negative reviews indicate instances of poor customer service and product availability. Some shoppers have expressed frustration over long wait times and unhelpful staff during busy periods. These mixed experiences suggest that while many leave satisfied with their purchases and interactions, some customers have faced challenges that could impact their overall impression of the store.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

**Best Review:** A customer praised the staff for their outstanding service during the engagement ring selection process, mentioning that they felt thoroughly informed and supported throughout their experience.

**Worst Review:** Another reviewer expressed disappointment regarding the lack of timely service, stating that they felt ignored while waiting for assistance, which left them dissatisfied with their visit.

**Operating Hours:**
| Day | Hours |
|-----------|-------------------------|
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.