Zales Jewelers, located at 8000 W Broward Blvd, Ste. 228, Plantation, FL 33388-0024, is a well-established jewelry store known for its exceptional service in creating engagement rings. The store is open Monday to Thursday from 11 AM to 8 PM, Friday from 10 AM to 9 PM, Saturday from 10 AM to 9 PM, and Sunday from 12 PM to 6 PM. With a dedicated staff, including notable associates like Aniyah and Lea, customers can expect personalized service that emphasizes attention to detail and professionalism.

Customers have shared a mix of experiences about Zales. Positive sentiments highlight the attentive customer care provided by the staff, particularly praising the personalized assistance in selecting and designing engagement rings. Shoppers appreciate the beautiful jewelry options available and the knowledgeable team that goes above and beyond to meet their needs. However, some reviews indicate dissatisfaction with service quality, particularly around repair jobs and responses from management.

Overall Sentiment from Online Customer Reviews:
Approximately 77% of the sentiment from customer reviews is positive, with 15% neutral and 8% negative.

Best Review:
Kay noted that the staff at Zales is very attentive and genuinely cares about helping customers find the perfect piece of jewelry, reflecting a strong commitment to customer satisfaction.

Worst Review:
William expressed frustration about poor customer service regarding a ring repair that required multiple visits to resolve issues, leading him to decide against future purchases from the store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours**
- Monday: 11 AM - 8 PM
- Tuesday: 11 AM - 8 PM
- Wednesday: 11 AM - 8 PM
- Thursday: 11 AM - 8 PM
- Friday: 10 AM - 9 PM
- Saturday: 10 AM - 9 PM
- Sunday: 12 PM - 6 PM

**Staff Members Mentioned**
- Aniyah
- Lea