Zales Jewelers, located at 3575 Maple Ave Ste. 404, Zanesville, OH 43701, operates in Muskingum County. The store offers a wide variety of diamond and precious jewelry, focusing significantly on engagement ring creation. With a longstanding reputation since 1924, Zales aims to provide excellent quality jewelry accompanied by exceptional customer service.

The atmosphere in Zales is generally welcoming, with reviews frequently highlighting the friendliness of the staff. Customers appreciate the personalized assistance they receive while selecting engagement rings, noting that the staff is knowledgeable and attentive. Positive reviews reflect satisfaction with the variety of options available and the quality of service provided during the engagement ring creation process.

However, some reviews express concern over delays in service, particularly regarding ring resizing and special orders. A few customers mentioned disappointing experiences related to long wait times and inconsistent communication regarding their orders.

Overall sentiment from online customer reviews:
- Positive: 68%
- Neutral: 18%
- Negative: 14%

Best Review: Rebecca praised Zales for helping her upgrade her wedding rings, highlighting the exceptional service provided in finding the perfect piece from the Vera Wang Love Collection.

Worst Review: Frostbite Emma expressed frustration over the delayed resizing of her ring, stating that she waited for months without adequate updates from the store.

Operating Hours:
- Monday to Thursday: 10:00 AM - 9:00 PM
- Friday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned include Kay, who is specifically noted for her charming demeanor and helpfulness.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.