Zales Jewelers, located at 3702 Frederick Ave, Ste 114, Saint Joseph, MO 64506, operates within the East Hills Shopping Center. This jewelry store focuses primarily on engagement ring creation, offering a wide selection of fine jewelry including rings, necklaces, earrings, bracelets, and watches. Customers appreciate the variety available, but there are notable complaints regarding customer service, particularly concerning refunds and order fulfillment.

Overall sentiment from online customer reviews:
Positive: 25%
Neutral: 25%
Negative: 50%

Many reviews highlight the disappointment of customers who faced delays and difficulties in receiving refunds for returned items, indicating a lack of effective communication from staff. Conversely, some customers found the jewelry selection to be elegant and appreciated the quality of the products offered.

Best Review: Taylor expressed frustration over an unresolved refund issue, stating that despite multiple calls, they had not received their money back two months after returning a ring, and the store had no information regarding the status.

Worst Review: Kaylie shared their experience of long delays with their engagement ring order, reporting a significant wait time beyond the promised schedule, which left them dissatisfied with the service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday to Saturday: 10 AM - 9 PM
- Sunday: 12 PM - 6 PM

Staff members mentioned include no named individuals.