Zales Jewelers - Glenwood Spring Mall, Glenwood Springs, CO
Zales Jewelers, located at 15 Market Street, Glenwood Springs, CO 81601-8529, is well-regarded for its engagement ring creation services and comprehensive customer support. This jewelry store operates in Garfield County and has garnered attention for offering a wide variety of diamond and precious jewelry, including classic and designer styles. The store's professional staff, including manager Travis, is highlighted for their excellent customer service and knowledgeable assistance, helping clients navigate their jewelry selections, particularly for engagement rings.
The reviews for Zales in Glenwood Springs demonstrate a mixed sentiment. While many customers commend the friendly and helpful service at the store, a notable number express dissatisfaction with high-pressure sales tactics and some concerns regarding the handling of custom pieces and repairs. The overall sentiment from online customer reviews can be summarized as follows:
- Positive sentiment: 65%
- Neutral sentiment: 20%
- Negative sentiment: 15%
A total of 84 reviews have been reviewed, indicating a fair amount of feedback from a variety of experiences.
Best Review:
A customer praised Travis and the team for their exceptional guidance and service while selecting an engagement ring. They noted that the staff was friendly, knowledgeable, and attentive, making the entire process enjoyable.
Worst Review:
One customer voiced serious disappointment regarding the loss of a family heirloom ring while in the store's care. They expressed how much that piece meant to them personally, emphasizing that it was priceless and irreplaceable, and felt the store's response was inadequate.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Opening Hours |
|------------------------|
| Thursday: 11 AM - 7 PM|
| Friday: 10 AM - 8 PM |
| Saturday: 10 AM - 8 PM|
| Sunday: 12 PM - 6 PM |
| Monday: 11 AM - 7 PM |
| Tuesday: 11 AM - 7 PM |
| Wednesday: 11 AM - 7 PM|
Staff members mentioned include Travis.
