Zales Jewelers - Hammond Square, Hammond LA
Zales Jewelers in Hammond, LA, located at 318 Palace Drive, Ste. 706, offers an extensive range of jewelry services, focusing particularly on engagement ring creation. Customers can expect a knowledgeable staff that is dedicated to assisting them through the process of selecting or designing the perfect ring. The store is known for its ability to create custom jewelry, from engagement rings and wedding bands to personalized gifts. Additionally, Zales provides services such as jewelry and watch repairs, cleaning and inspections, and trade-in options for diamond jewelry.
Operating in Tangipahoa Parish, Zales in Hammond has a solid reputation, receiving a balance of feedback from its customers. The store maintains operational hours that ensure ample opportunity for visits:
| Day | Hours |
|-----------|--------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
The feedback from customers reflects a diverse sentiment.
Overall Sentiment from Online Customer Reviews:
Positive: 61%
Neutral: 20%
Negative: 19%
Positive reviews frequently commend the helpfulness and friendliness of the staff, with specific mentions of employees such as Sasha and Lisa for their excellent customer service. However, there are negative sentiments noted regarding management practices and inconsistencies in service quality, with instances of customers feeling undervalued or ignored during their visits.
Best Review:
Heather praised the exceptional customer service at Zales, mentioning that the staff was accommodating and informative, making her overall experience very pleasant.
Worst Review:
Maudie expressed dissatisfaction with the service, stating that she and her fiancé were not acknowledged by staff during their visit to the store, which left a negative impression on their engagement ring search.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff Members:
- Sasha
- Lisa
