Zales Jewelers, located at 3451 Dogwood Ave., Ste. 1442, El Centro, CA 92243 in Imperial County, is renowned for its exceptional services in engagement ring creation and customer care. With a total of 282 reviews, this jeweler has gained a solid reputation for offering an extensive selection of diamond jewelry, personalized designs, and attentive service. Customers can appreciate their comprehensive offerings, including custom jewelry creation, jewelry and watch repair, cleaning and inspection services, and trade-in opportunities for diamond jewelry.

The staff, including well-reviewed associates like John and Alma, are frequently praised for their professionalism, attentiveness, and commitment to customer satisfaction, making each engagement ring shopping experience memorable and fulfilling. The store’s warm atmosphere and knowledgeable employees contribute to a positive shopping environment.

Operating hours are as follows:

- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 88%
Neutral sentiment: 7%
Negative sentiment: 5%

Most reviews reflect satisfaction with the knowledgeable staff and quality of products offered. Customers repeatedly mention the friendly service received, indicating a strong inclination towards positive experiences. However, a few negative comments highlight occasional dissatisfaction with service delays.

Best Review:
Eric commended the exceptional assistance from Jennifer, emphasizing her professionalism and how she made his transaction seamless.

Worst Review:
Matthew expressed frustration over a troubling service experience, describing it as his worst experience at a store due to staff negligence in handling his jewelry.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.