Zales Jewelers, located at 275 W Kaahumanu Ave, Ste. 10, Kahului, HI 96732, is a prominent name in the jewelry industry, particularly known for engagement ring creation and exceptional customer service. Their team provides a vast selection of stunning engagement rings, wedding bands, and fine jewelry, with personalized assistance geared towards helping customers find or design the perfect piece.
In customer feedback, many reviews reflect satisfaction with the staff's friendly demeanor and helpfulness. Customers frequently mention the excellent service provided by specific associates, such as Femar and RoseMarie, who are noted for their knowledge and willingness to assist in selecting jewelry.
However, there are notable concerns raised by some customers regarding customer service experiences that were less favorable. Certain reviews indicated frustrations with communications during repair services and the handling of payments during difficult times, suggesting a need for improvements in these areas.
Overall customer sentiment from online reviews indicates a mixed atmosphere with approximately 70% positive, 20% neutral, and 10% negative sentiments.
Best Review: A customer commended the exceptional customer service and the delightful selection of engagement rings, highlighting the professionalism and helpfulness of the sales associates, particularly noting their enthusiasm and ability to tailor advice to individual needs.
Worst Review: A customer expressed deep dissatisfaction after experiencing significant challenges in service, particularly during the pandemic. They felt frustrated with the lack of support regarding payment options and claimed their credit was adversely affected due to the store's handling of their situation.
| Operating Hours |
|-----------------------|
| Saturday: 10 AM - 9 PM|
| Sunday: 10 AM - 5 PM |
| Monday - Thursday: 10 AM - 8 PM |
| Friday: 10 AM - 9 PM |
Staff mentioned: Femar, RoseMarie
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 61