Zales Jewelers, located in Magic Valley Mall at Twin Falls, Idaho, operates within the jewelry retail industry, specializing in engagement ring creation and other fine jewelry services. The store has garnered a mix of reviews, with a total of 85 reviews noted for this location.

Customers have highlighted varying experiences regarding the level of service and engagement ring quality. While some reviewers praised the staff's friendliness and the appealing selection of jewelry, others reported significant dissatisfaction with the customer service. Concerns included delays in repairs, poor communication, and negative interactions with staff members, contributing to an overall sense of frustration among certain patrons.

Operating hours are as follows:

| Day | Hours |
|-------------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |

The store is located in Twin Falls County and is known for its engagement rings, wedding bands, and other jewelry types.

Staff members mentioned in reviews include various associates who have been recognized for their customer service efforts.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 15%
Negative: 55%

Customer feedback indicates a low level of satisfaction, particularly focusing on the customer service experience.

Best Review: A positive comment noted that the staff were helpful and supportive, particularly when creating a custom engagement ring. The reviewer expressed appreciation for the quality of the jewelry.

Worst Review: A negative review detailed significant frustration with customer service, highlighting issues with communication and delays regarding a ring repair. The reviewer felt undervalued during their visit and was disappointed with the overall experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.