Zales Jewelers, located at 2571 Palisades Center Dr., Ste. F208, West Nyack, NY 10994-6405, is recognized for its exceptional engagement ring creation services. The store operates in Rockland County and offers an extensive array of fine jewelry, catering to the needs of customers seeking custom and designer pieces. The knowledgeable staff is noted for their attentiveness and willingness to assist customers in finding the perfect engagement ring, as well as providing services such as ring resizing, cleaning, and repair.

Customer feedback presents a mixed sentiment. While many patrons praise the staff for their helpfulness and professionalism, others report unsatisfactory experiences, particularly regarding service delays and communication issues.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Hours of Operation:
| Day | Hours |
|-----------|----------------------|
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |

Staff members mentioned include Judy, who received multiple commendations for her outstanding customer service, and management acknowledgment suggests a team-oriented environment.

Best Review:
A customer highlighted the exceptional customer service from Judy, stating that her assistance was pivotal in selecting an engagement ring, showcasing her professionalism and courtesy throughout the process.

Worst Review:
Another customer expressed frustration over a deteriorating experience with service, detailing significant delays in ring resizing and lack of communication, which ultimately led to dissatisfaction with the overall visit.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.