Zales Jewelers, located at 2109 Village Market Pl, Ste R9 140, Morrisville, NC 27560-7538, operates in Wake County. With a phone number of (919) 655-3725, this jewelry store is well-known for its comprehensive engagement ring creation services. The store offers various options, from custom-designed rings to a broad selection of diamond and precious jewelry, ensuring a seamless experience for those looking to propose or initialize a commitment.

The staff at Zales have received recognition for their friendly and accommodating service. Many customers have expressed satisfaction, especially citing the knowledgeable and patient team that makes the engagement ring shopping experience smooth and pleasant. However, concerns have been raised regarding instances of customer service inconsistency, with some reviews highlighting slow service and communication issues.

Overall Sentiment from Online Customer Reviews:
Positive: 68%
Neutral: 20%
Negative: 12%

Opening Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff Members: Jackie, Vicki

Best Review: A customer praised the helpfulness and knowledge of the staff at Zales, specifically mentioning how they made the engagement ring selection process enjoyable and straightforward.

Worst Review: A dissatisfied customer mentioned a frustrating experience regarding the timing and communication of a jewelry repair that left them feeling neglected.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.