Zales Jewelers, located in Pearland, TX, serves as a reliable destination for engagement ring creation and exceptional service. The store is situated at 11200 Broadway St., Ste. 1060, Pearland, TX 77584-9785, and can be reached at (713) 436-3156. This jewelry store offers a diverse range of services including custom engagement rings, repairs, cleaning and inspection, and a trade-in program for diamond jewelry.

Reviews indicate that the store has received a total of 194 reviews. A noteworthy aspect of Zales in Pearland is the quality of customer service provided by staff members. Customers frequently mention the helpfulness and friendliness of associates, particularly highlighting individuals like Khalijhia, Grace, and Skylar for their attentiveness and product knowledge.

However, there are also multiple reports of less favorable experiences, including complaints about rude service, issues with warranty handling, and inconsistent customer support.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 55%
Neutral sentiment: 20%
Negative sentiment: 25%

Best Review:
Scott commended the friendly employees and exceptional service during his visit, indicating that he and his wife found them to be extremely helpful while selecting jewelry for their daughters.

Worst Review:
Jeff expressed frustration over rude service from a staff member, who tried to charge extra for repairs that were supposed to be covered under warranty. He felt there was a lack of professionalism and transparency.

Opening Hours:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Staff Members:
- Khalijhia
- Grace
- Skylar

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.