Zales Jewelers, located in the Pearlridge Center in Aiea, HI, is a prominent choice for engagement ring creation, offering a variety of diamond and precious jewelry pieces in classic and designer styles. The store operates with highly knowledgeable staff members who provide personalized service, making the engagement ring shopping experience enjoyable and memorable. With a total of 93 reviews examined, both positive and negative sentiments abound.

Positive reviews frequently highlight the friendly and attentive service, with certain associates, like Kim and Jennifer, being noted for their exceptional customer care. Many customers express appreciation for the knowledgeable staff who guide them in selecting the perfect ring within their budget. The store not only offers a wide selection of rings but also provides resizing and repair services, alongside options for a lifetime warranty on jewelry.

However, some reviews mention dissatisfaction stemming from lengthy wait times and issues with order fulfillment. A few customers reported feeling ignored during their visits, and others expressed disappointment regarding the quality of jewelry and the handling of repairs.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

Address: 98-1005 Moanalua Rd, Pearlridge Center, Aiea, HI 96701
Phone Number: (808) 487-5573

**Opening Hours:**
- Monday to Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members:
- Kim
- Jennifer

Best Review:
Marnie expressed high satisfaction with Zales, praising the staff for their friendly service and the variety of options available, remarking that she found the perfect ring that met her budget.

Worst Review:
Cynthia shared her disappointment with the service, describing an experience where she felt ignored and unappreciated by the staff during a crowded day, leading her to leave without making a purchase.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.