Zales Jewelers - Peru Mall Peru IL

Zales Jewelers, located at 1607 36th St, Peru, IL 61354, operates in LaSalle County and is known for offering a wide selection of diamond and precious jewelry, including engagement rings. The store is recognized for its dedicated staff, including store manager Lori, who is frequently commended for her outstanding customer service and assistance in the ring selection process. With a history of continuous service since 1924, Zales provides comprehensive support for customers looking to create the perfect engagement ring, alongside other jewelry offerings.

While the store has received positive feedback for its knowledgeable staff and extensive jewelry selection, it has also faced criticism. Some customers reported issues with service quality, particularly during the COVID-19 pandemic, where delayed communication and store operations led to dissatisfaction. Overall, Zales Jewelers has garnered a mixed response from the community.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Customer Reviews Sentiment Summary:**
Reviews indicate a strong appreciation for the staff's commitment to customer satisfaction, particularly in engagement ring services. However, some customers highlighted negative experiences with communication and accessibility.

Best Review:
Karessa praised the exceptional service and selection at Zales, emphasizing the affordable prices and attentive staff who made the experience enjoyable.

Worst Review:
Emily described a frustrating experience where customer service fell short, particularly regarding the pickup of her wedding band during the pandemic, resulting in her decision to not return.

**Opening Hours:**
- Monday to Saturday: 11:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members:**
- Lori (Store Manager)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*