Zales Jewelers - Puente Hills Mall City of Industry CA

Zales Jewelers, located at 1600 S Azusa Ave Unit 350, City of Industry, CA 91748, offers a wide range of services primarily focused on engagement ring creation and customization. Customers have reported mixed experiences with both the quality of products and the level of service. The store operates in Los Angeles County and has garnered 23 reviews in total.

Positive reviews highlight the helpfulness of some staff members, with particular praise for specific associates who provided attentive service during the engagement ring selection process. Customers appreciate the variety of engagement rings available, as well as the affordability of their options.

Conversely, negative reviews point to issues such as poor customer service, long wait times for resizing, and problems with completed orders. Some customers expressed dissatisfaction with staff behavior and their experiences regarding warranty services, creating frustrations that overshadow their overall enjoyment.

Overall Sentiment from Online Customer Reviews:
Positive: 39%
Neutral: 17%
Negative: 44%

Best Review:
A customer praised the service from specific staff members for their thoroughness and the ability to help them find the perfect engagement ring, noting the pleasant experience and helpfulness of the team.

Worst Review:
Another customer expressed significant frustration due to multiple failed resizing attempts and rude treatment from staff, feeling undervalued and neglected during the process.

**Opening Hours:**
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

Staff members mentioned include Lily and Chuck.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.