Zales Jewelers, located in the Valley Mall at 2529 Main St, Union Gap, WA 98903, specializes in fine jewelry and offers an extensive selection of engagement rings. Customers can reach the store at (509) 453-8283. The store provides a range of services for creating personalized engagement rings, ensuring that couples find a piece that truly captures their love story.

The overall sentiment from online customer reviews is mixed, with approximately 48% positive, 20% neutral, and 32% negative feedback. Customers appreciate the variety of engagement rings available and the helpfulness of the staff, while some negative experiences highlight frustrations with service inconsistency and issues around communication.

**Opening Hours:**
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

**Staff:**
- No specific staff names were mentioned in the reviews.

Best Review: A customer highlighted the friendly and helpful nature of the staff, detailing a pleasant experience while purchasing wedding rings and expressing love for their beautiful selection.

Worst Review: Another reviewer shared a frustrating experience with delayed service and a lack of communication regarding a ring repair, expressing dissatisfaction with the way their concerns were handled.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.