A Diamond & Gold Exchange, located at 13 Eglin Pkwy NE, Fort Walton Beach, FL 32548, is a family-owned jeweler specializing in engagement ring creation and jewelry services. The store is well-known for its friendly and professional staff, including the owner, Herb, who is recognized for his expertise and personable service. Customers appreciate the competitive pricing on gold, silver, and estate jewelry, along with various options for custom engagement rings.

The store's operating hours are as follows:

| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |

Overall, the reviews gathered from multiple sources, totaling 90, indicate mixed sentiments.

Overall Sentiment from Online Customer Reviews:
Positive: 58%
Neutral: 23%
Negative: 19%

Customers have expressed satisfaction with the personalized service and fair prices offered at A Diamond & Gold Exchange. However, there are concerns regarding customer service experiences related to repair timelines and product delivery, leading to dissatisfaction for some.

Best Review:
One customer commended the helpful and friendly atmosphere at the store, highlighting the staff's extensive knowledge about jewelry and their willingness to educate customers about various investment options.

Worst Review:
Another customer reported a frustrating experience, indicating challenges with service transparency, as they faced delays in retrieving their jewelry and experienced what they felt was unsatisfactory communication regarding their order status.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.