Aurum Jewelry Studio, located at 228 Eglin Pkwy NE, Fort Walton Beach, FL 32547, offers exceptional services in bespoke engagement ring creation and a variety of other jewelry design and repair services. With a legacy extending back to 1986, Aurum is a family-owned business run by Richard Bauer and Gloria Crews, alongside their son Ian, ensuring expertise in contemporary custom designs and remodeling. Customers appreciate the studio's focus on unique pieces crafted with gold, platinum, diamonds, and colored gemstones, catering specifically to meaningful occasions like engagements.

From the review analysis, a total of 30 customer reviews were assessed.

Overall Sentiment from Online Customer Reviews:
- Positive: 82%
- Neutral: 10%
- Negative: 8%

Positive feedback frequently highlights the studio's outstanding customer service, craftsmanship, and the ability to create custom designs that meet clients' specific desires. Reviewers often commend the knowledge and friendliness of the staff, contributing to a welcoming shopping atmosphere. However, some feedback pointed out issues with customer service experiences, where communication breakdowns were mentioned, resulting in a few unsatisfied customers.

Best Review:
John Armour commended the jewelry studio for its exceptional customer service and quick turnaround times for repairs, stating it is one of the best in the area.

Worst Review:
A customer named Jayne Anne expressed dissatisfaction with the customer service, criticizing the staff for a lack of comprehension regarding her requests, which led to a negative experience that discouraged her from returning.

**Opening Hours:**
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
- Monday: Closed

Staff members mentioned include Richard Bauer, Gloria Crews, and Ian.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.