Jewelry and Watch Express of Santa Rosa Mall Fort Walton Beach FL

Jewelry & Watch Express is a prominent jeweler located in Fort Walton Beach, Florida, with a dedicated focus on engagement ring creation and exceptional customer service. Situated at 11 Eglin Pkwy SE, Ste 2, this establishment has garnered attention for its custom jewelry design services, jewelry repair, and watch repair. The store has a positive reputation with a robust rating of 4.5 based on 60 reviews.

Positive customer reviews frequently highlight the exceptional quality of service. Clients express appreciation for the affordability and efficiency of the repairs and jewelry creations, particularly noting the expertise of the staff, including the owner, Don. Many customers commend the pleasant atmosphere and quick turnaround times for tasks such as resizing rings and replacing watch batteries.

Conversely, some negative reviews reveal isolated experiences of delayed service and miscommunication regarding repair timelines. These reviews suggest a need for improvement in maintaining customer expectations about wait times.

Overall Sentiment from Online Customer Reviews:
Positive: 87%
Neutral: 8%
Negative: 5%

Highlight Reviews:
Best Review: Robert shared that the jeweler is unrivaled in the Emerald Coast for repair work, emphasizing the capabilities of the staff and recommending the shop wholeheartedly.
Worst Review: A customer expressed frustration over a lengthy repair process, resulting in dissatisfaction with their service despite paying a considerable amount for the repairs.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: Closed
- Saturday: Closed
- Sunday: Closed

Staff members mentioned include Don.