Akel's Jewelry is a highly regarded jeweler located at 1403 W Kenneth Rd, Ste A, Glendale, CA 91201, with a contact number of (818) 247-3548. Known for its exemplary service in engagement ring creation, the shop has garnered a stellar reputation in the community since its inception in 1983. The business is operated by Robert and Zara, both of whom are praised for their knowledge and customer-oriented approach.
With a total of 19 reviews analyzed, Akel's Jewelry showcases an overall positive sentiment. Customers frequently highlight the expertise of Robert, a certified gemologist, and the creative design skills of Zara, noting their commitment to crafting personalized and custom jewelry pieces. The customer service is described as professional, friendly, and attentive, ensuring a pleasant experience for clients embarking on significant purchases.
However, it is important to recognize that not all feedback has been positive. Some reviews express concerns regarding issues like record-keeping of purchases and dissatisfaction with the quality of diamonds offered. Despite these criticisms, the majority of reviews indicate that the store consistently provides high-quality products and exceptional service.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
**Opening Hours:**
- Monday: 11:00 AM - 6:30 PM
- Tuesday: 11:00 AM - 6:30 PM
- Wednesday: 11:00 AM - 6:30 PM
- Thursday: 11:00 AM - 6:30 PM
- Friday: 11:00 AM - 6:30 PM
- Saturday: 11:00 AM - 5:30 PM
- Sunday: Closed
**Staff Members:**
- Robert
- Zara
Best Review:
A customer praised Akel's Jewelry for the personalized attention provided by Robert and Zara, emphasizing their expertise and commitment to crafting beautiful custom pieces. The review highlighted the pleasant shopping experience that made selecting an engagement ring a dream come true.
Worst Review:
One review criticized the store for not keeping proper records of purchases, which led to complications after an order had been placed. The customer felt that they had been upsold low-grade diamonds at a high cost and expressed dissatisfaction with the overall service.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 19
Store Phone Number: 8182473548