Alex's Jewelry, located at 30-06 Steinway St, Astoria, NY 11103, is renowned for its exceptional engagement ring creation and friendly service. The jeweler has established a strong reputation since its inception in 1980, with a focus on fine jewelry and custom designs tailored to client preferences. The skilled staff, including owner Hosam and notable team member Sam, are dedicated to providing an inviting atmosphere that ensures clients feel valued and respected throughout the creative process.

Reviewing a total of 89 customer feedbacks reveals a blend of positive and negative sentiments. Many patrons appreciate the attentive service, expert craftsmanship, and ability to fulfill custom requests. However, there are also some critiques regarding the handling of repairs and customer service issues.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 10%
- Negative: 15%

The positive reviews often mention exceptional service and great quality, particularly praising the guidance during the selection of engagement rings. The few negative reviews highlight dissatisfaction with specific repairs and miscommunication, serving as areas for improvement.

Best Review:
A reviewer expressed overwhelming satisfaction with the personalized service received during the creation of an engagement ring, noting the staff's patience and expertise in guiding him through the design process.

Worst Review:
One customer detailed a severely negative experience involving a botched watch repair, citing lack of accountability from the staff, resulting in significant damage to their item without adequate remediation.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Days | Hours |
|------------|----------------------|
| Monday | 10:30 AM - 6:30 PM |
| Tuesday | 10:30 AM - 6:30 PM |
| Wednesday | 10:30 AM - 6:30 PM |
| Thursday | 10:30 AM - 6:30 PM |
| Friday | 10:30 AM - 6:30 PM |
| Saturday | 10:30 AM - 6:30 PM |
| Sunday | 11:30 AM - 6:00 PM |

Staff members mentioned: Hosam, Sam.