Gold Heart Boutique, located at 30-28 Steinway St, Astoria, NY 11103, specializes in a diverse array of jewelry services, particularly engagement ring creations. The boutique is known for carrying well-known brands such as Pandora, Alex & Ani, Gabriel & Co., and Michael Kors Watches. The team is recognized for their helpful customer service, with staff members often cited for their friendliness and knowledge in assisting clients with their selections.

However, there have been mixed reviews regarding customer service, particularly in situations involving product issues. Some customers praised the staff for their friendliness and the cozy atmosphere of the store, highlighting successful experiences with gift purchases and jewelry selections. Conversely, several reviews indicated challenges in service during problem resolution, including delays in communication and dissatisfaction with how product issues were handled.

Overall, Gold Heart Boutique has garnered a total of 25 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review: A customer noted the exceptional service received at Gold Heart Boutique, emphasizing the knowledgeable and friendly approach of the staff while shopping for gifts in a beautifully arranged store.

Worst Review: One review expressed frustration with the service during a return issue, mentioning a lack of follow-up and resolution on a faulty product, leading to disappointment with the overall customer care.

- **Hours of Operation:**
- Tuesday-Saturday: 10:30 AM - 7:30 PM
- Sunday: 11:00 AM - 6:00 PM

- **Staff Members:**
- David H. (Owner)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.