Zales Jewelers - Steinway Astoria NY

Zales Jewelers is located at 3107 Steinway Street, Astoria, NY 11103. You can reach them at (718) 267-0270. They offer a varied selection of high-quality jewelry, with a focus on engagement ring creation and personalized service. Customers can enjoy services like custom jewelry design, repair services, cleaning and inspection, as well as trade-in options for previously purchased diamond jewelry. The staff is generally noted for their friendly assistance, with individuals like Manager Courtney being highlighted positively by customers for their support during the jewelry selection process.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

{{{Overall Sentiment from Online Customer Reviews:}}}
The overall sentiment from online reviews is mixed. About 45% of customers express positive sentiments regarding the engagement ring selection and staff helpfulness; around 30% express neutral feedback, while 25% share negative experiences, particularly related to customer service delays and inconsistencies.

{{{Best Review:}}}
A customer praised Zales Jewelers for their excellent service, noting how helpful the team was during their engagement ring selection process, emphasizing how Manager Courtney made them feel welcomed and guided them to find the perfect ring.

{{{Worst Review:}}}
A customer expressed frustration regarding the poor customer service at this Zales location, describing multiple instances of unprofessional behavior from staff and a lack of timely responses to inquiries about their purchase, ultimately leading them to avoid returning for future services.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff: Courtney (Manager)