ALKU Modern Jewelers in Katy TX

Alku Modern Jewelers is a family-owned jewelry and custom design boutique situated at 23501 Cinco Ranch Blvd Ste J-110, Katy, TX 77494, operating in Harris County. This jeweler specializes in creating exquisite engagement rings tailored to personal styles and preferences. Customers have reported a mix of experiences regarding the store's service and product delivery.

The store offers a variety of services, including jewelry and watch repairs, custom jewelry design, and general jewelry cleaning. The team has received praise for their welcoming atmosphere and knowledgeable staff. However, there have been significant concerns raised about reliability, with multiple customers noting long delays and unfulfilled orders, particularly regarding engagement rings.

Overall Sentiment from Online Customer Reviews:
Positive: 30%
Neutral: 10%
Negative: 60%

Positive reviews often highlight the attentive service, quality of craftsmanship, and the personal touch provided during the engagement ring design process. Conversely, negative reviews focus heavily on issues with order fulfillment and communication delays, which have left some customers frustrated and dissatisfied.

Best Review: A customer commended Alku Modern Jewelers for the high-quality engagement ring they received, appreciating the personal attention and guidance from the staff throughout the design process.

Worst Review: One customer expressed extreme disappointment after paying for wedding rings that were never delivered, detailing a series of unfulfilled promises and a lack of communication from the store.

Operating Hours:
- Monday: 11:00 AM - 6:00 PM
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 4:00 PM

Staff members mentioned include Santiago Mora and Kevin Barrett.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.