HOUSTON CERTIFIED DIAMONDS, Katy, TX
Located in Katy, TX, the Houston Gold Exchange offers a comprehensive range of jewelry services, specializing in the creation of custom engagement rings. This jeweler is well-regarded for its professional staff, led by owner Scott, who fosters a welcoming atmosphere for customers. With a focus on fine jewelry and diamonds, they facilitate buying, selling, trading, and repairing jewelry and watches, making them a one-stop shop for jewelry needs.
Reviews reflect a mixed sentiment about the Houston Gold Exchange. After analyzing 61 customer reviews, the overall atmosphere appears positive, with customers often praising the attentive service and quality of the engagement rings. Approximately 75% of the reviews are positive, highlighting the exceptional service and knowledge of the staff. About 20% express neutral feedback, while around 5% convey negative experiences regarding pricing and customer interactions.
Positive reviews frequently describe the friendliness and professionalism of the staff, particularly in assisting with engagement ring selection and design. However, some negative feedback suggests dissatisfaction with quotes for selling gold and other valuables compared to competitors.
Address: 557 S Mason Rd, Suite B, Katy, TX 77450
Phone: (281) 206-8881
**Operating Hours:**
| Day | Hours |
|-----------|-------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 7:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
**Staff Members:**
- Scott (Owner)
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 20%
Negative: 5%
Best Review:
A customer praised the knowledgeable and friendly staff at Houston Gold Exchange, emphasizing their commitment to customer service and hinting at high-quality engagement rings.
Worst Review:
Another customer felt that the prices offered for gold were significantly lower compared to other jewelers, expressing disappointment in the overall appraisal experience.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
