Atlanta West Jewelry, located at 6740 Douglas Blvd, Douglasville, GA 30135, is a family-owned jeweler known for its exceptional engagement ring creation and personalized customer service. With over 1,287 reviews, this jewelry store has garnered a reputation for its beautiful luxury jewelry and expertise in custom design. The owners, Shain Jackson and Tiffany Stovall, are dedicated to providing a welcoming atmosphere where customers feel valued and supported.

Positive reviews consistently highlight the knowledgeable and friendly staff who go above and beyond to assist customers in finding the perfect ring. The jeweler is commended for its beautiful selection, competitive prices, and skill in creating custom pieces that fit each client's individual style. Customers appreciate the quick turnaround for services such as resizing and repairs, often receiving their items back the same day.

However, some negative feedback points to concerns regarding the potential quality of certain diamonds sold and dissatisfaction with return policies, suggesting that transparency in appraisals and customer issues could improve.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 5%
- Negative: 10%

Best Review: A customer praised the staff for their exceptional service and friendly demeanor, emphasizing that the team made them feel valued while assisting in the selection of their engagement ring.

Worst Review: A customer expressed disappointment over the quality of a purchased diamond, feeling it did not match the high price paid and criticized the store's no-return policy.

Operating hours are:
- Monday to Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff members mentioned include Shain Jackson and Tiffany Stovall.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.