Zales Jewelers, located at 6700 Douglas Blvd Ste 1140, Douglasville, GA 30135, is a well-known destination for engagement ring creation and other fine jewelry services. The store is characterized by a diverse selection of diamond and precious jewelry at competitive prices. Zales offers an array of services, including custom jewelry design, repair services, cleaning and inspection, and an easy in-store ordering process. With a focus on customer service, the staff, particularly recognized employees like Aaron, have received positive feedback for their assistance and knowledge in helping customers create the perfect engagement ring.

While there are many positive reviews highlighting the welcoming atmosphere and helpful staff, some customers have expressed concerns regarding service delays and customer support issues. With a total of 92 reviews covered, the overall sentiment from online customer reviews is mixed, with approximately 60% positive, 25% neutral, and 15% negative feedback.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 60%
- Neutral: 25%
- Negative: 15%

**Best Review:** Chanelle commendably noted the prompt service and the friendliness of the staff, emphasizing her positive experience at the store.

**Worst Review:** Wendy expressed disappointment with the customer service, mentioning a pretentious interaction while attempting to have her rings cleaned, which left her feeling undervalued.

**Opening Hours:**
| Day | Hours |
|-----------|-----------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |

Staff members mentioned include Aaron.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*