KAY Jewelers in Douglasville, located at 6700 Douglas Blvd., Spc. 2400, operates in Douglas County, GA. The store can be reached at (770) 577-7754 and offers a range of services focused on engagement rings, including custom design and repair. Reviews indicate that the staff, particularly noted members like Dayle and Beth, provide exceptional customer service, making clients feel valued and well-informed throughout the purchasing process. Customers have praised the store for its welcoming atmosphere and knowledgeable staff, highlighting the efficiency and quality of service for engagement ring creation.

However, some reviewers have expressed concerns about delays in service and inconsistent staff attentiveness during busier periods. Despite this, many felt that overall, the quality of service improved during their visits, and the staff's willingness to assist was commendable.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Dayle
- Beth

Best Review: A customer noted that Dayle provided outstanding service during the engagement ring selection process, emphasizing her patience and expertise in diamonds, making them feel comfortable and assured in their choice.

Worst Review: Another reviewer expressed frustration over an interaction with a staff member who seemed hesitant and unhelpful when they needed their wedding ring serviced, leading to a disappointing experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.