Big Island Jewelers, located at 75-5695 Alii Dr Ste A, Kailua Kona, HI 96740, operates in Hawaii County. They are renowned for their custom engagement ring creation and comprehensive jewelry services, including repair and redesign. The store prides itself on crafting unique, timeless pieces that are tailored to individual tastes, making them a favored choice for couples looking to create meaningful engagement rings.

Owner Gale Carpenter and their knowledgeable staff offer a welcoming atmosphere and personalized service, ensuring each customer’s vision comes to life. The commitment to quality craftsmanship and outstanding customer interactions is evident from client feedback.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------|
| Monday | Closed |
| Tuesday | 9:00 AM - 5:00 PM |
| Wednesday | 9:00 AM - 5:00 PM |
| Thursday | 9:00 AM - 5:00 PM |
| Friday | 9:00 AM - 5:00 PM |
| Saturday | 9:00 AM - 5:00 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
The reviews indicate a generally positive sentiment, with approximately 85% of feedback being favorable. Clients appreciate the skilled craftsmanship and excellent service but have raised concerns about the store's return policy and pricing.

Best Review:
A customer praised the personalized service, noting that the staff worked closely to create a custom engagement ring that perfectly matched the recipient’s style and preferences.

Worst Review:
One customer expressed disappointment regarding the strict return policy, feeling trapped due to a large store credit after being unable to return a wedding band purchased during a previous visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.