Kona Jewelry Factory, located at 75-5744 Ali'i Dr STE 9, Kailua-Kona, HI 96740, operates in Hawaii County and specializes in creating fine jewelry, including engagement rings. This family-owned business has been part of the Kona Inn Shopping Village since 1988, and is known for its wide selection of handmade jewelry crafted from silver, gold, platinum, and diamonds. The store's proprietors are known for their honesty and customer service, ensuring a welcoming environment for customers seeking unique pieces. The jewelry factory also offers repair services alongside its creation offerings.

Overall Sentiment from Online Customer Reviews:
Positive sentiments account for approximately 70%, neutral at 20%, and negative at 10%. Customers generally praise the friendly staff, the quality of the jewelry, and the reasonable prices, while some express dissatisfaction with customer service experiences.

Best Review: John commended the store for its long-standing presence in the jewelry industry and highly recommended their services, highlighting the family's extensive experience.

Worst Review: Lordgriffen recounted a negative interaction where the staff was perceived as rude when inquiring about specific jewelry items, leading to a less than satisfactory experience.

Operating Hours:
- Sunday: 9 am–7 pm
- Monday: 9 am–9 pm
- Tuesday: 9 am–9 pm
- Wednesday: 9 am–9 pm
- Thursday: 9 am–9 pm
- Friday: 9 am–9 pm
- Saturday: 9 am–7 pm

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.