Bowen Jewelry Company, located at 829 Main St, Lynchburg, VA 24504, specializes in custom jewelry services, particularly in creating engagement rings. This long-standing, family-run establishment has an excellent reputation for their detailed craftsmanship and exceptional customer service. The store is known for its knowledgeable staff, including owner Brian B. and manager Jared Robbins, who are committed to assisting customers in designing unique pieces to suit their needs.

With a total of 215 reviews compiled from various platforms, the store has garnered a strong reputation overall. Positive reviews consistently highlight the quality of the engagement rings crafted, the professionalism of the staff, and the welcoming atmosphere. However, there are negative reviews that mention occasional lapses in customer service, including miscommunication about repairs and financing.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Best Review:** A customer praised the store for their outstanding engagement ring service, noting the custom design process and high-quality craftsmanship, which exceeded their expectations.

**Worst Review:** One review expressed disappointment over a poor experience with customer service, citing a lack of communication regarding repairs and feeling undervalued during their visit.

**Operating Hours:**
- Monday: 10:00 AM - 5:30 PM
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*