Zales Jewelers in Lynchburg, VA is a prominent destination for anyone looking to create the perfect engagement ring. Located at 3405 Candlers Mountain Rd, F250, Lynchburg, VA 24502, this jewelry store offers a range of services including custom engagement ring creation, jewelry repairs, and cleaning services. Customers frequently commend the knowledgeable staff, particularly mentioning an employee named Taliyah for her exceptional customer service and expertise in diamond cuts and styles.

However, reviews also highlight notable concerns regarding customer service discrepancies, with some experiences involving lengthy wait times for repairs and negative interactions with staff during the purchasing process. Despite these issues, many customers appreciate the wide selection of jewelry and the ability to create personalized pieces.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 20%
Negative: 30%

**Best Review:** Mickeal applauds the knowledgeable staff at Zales, particularly appreciating the assistance he received with diamond selection and creating a memorable shopping experience.

**Worst Review:** Tristan expresses frustration over the poor communication and service he encountered, particularly regarding delays and issues with resizing his engagement ring.

Store Contact Information:
Phone: (434) 239-9667

**Operating Hours:**
| Day | Hours |
|-----------|---------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.