Kay Jewelers River Ridge Mall Lynchburg VA

Kay Jewelers, located in Lynchburg, VA, at 3405 Candlers Mountain Rd, Spc F 295, serves as a notable destination for those seeking engagement rings. The store operates under the management of Courtney, facilitating a range of jewelry services including custom engagement ring creation, maintenance, and repairs. Customers can expect attentive service from the knowledgeable staff, who are reported to be friendly and supportive. The store is open Monday to Saturday from 10 AM to 8 PM, and Sunday from 11 AM to 7 PM. For inquiries, they can be reached at (434) 239-4072.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews indicates a mixed response from customers. Positive comments highlight the helpfulness and professionalism of the staff, contributing to an enjoyable shopping experience. Conversely, some negative reviews focus on poor customer service and communication issues. This results in an approximate sentiment breakdown of 60% Positive, 20% Neutral, and 20% Negative.

Best Review:
A customer named Will commended the store for their excellent service in fixing and cleaning his wife's engagement ring, expressing high satisfaction and loyalty to the jeweler.

Worst Review:
Ashley detailed a frustrating experience with the store's customer service, citing multiple miscommunications and inadequate support when seeking a repair for her rings, leading to disappointment in the service received.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| **Store Hours** |
|--------------------------|
| Monday: 10:00 AM - 8:00 PM |
| Tuesday: 10:00 AM - 8:00 PM |
| Wednesday: 10:00 AM - 8:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 8:00 PM |
| Saturday: 10:00 AM - 8:00 PM |
| Sunday: 11:00 AM - 7:00 PM |