J. Brooks Jewelers, Murray, UT

J. Brooks Jewelers, located at 152 E Winchester St in Murray, UT, has become a cherished destination for those seeking beautifully crafted engagement rings and fine jewelry. With a focus on exceptional service over its more than 25 years in business, this family-owned store in Salt Lake County is known for its commitment to customer satisfaction.

The team, led by owner John Brooks, helps clients navigate the often stressful process of engagement ring creation with understanding and expertise. Staff members like Jamie and Trudy are frequently mentioned in reviews for their warm approach and willingness to customize each piece according to customers' desires, making the whole experience enjoyable and memorable. Many customers appreciate the personalized service and quality craftsmanship, often describing their visits as feeling more like spending time with friends than typical shopping.

Customer Sentiment: Approximately 75% of customers report a highly positive experience, while about 15% have expressed neutral sentiments and 10% have faced some service issues.

Opening Hours:

Monday to Friday: 10:00 AM – 6:30 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Best Review: David praised the wonderful experience and the personal attention he received from John, noting how he felt completely supported while selecting a ring that perfectly fit his partner.

Worst Review: Kelsey had a negative experience, feeling disrespected by the staff when seeking repairs for a piece purchased elsewhere, which left her with a sense of disappointment regarding the customer service provided.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.